Client Testimonials

Here are some of the regular emails we receive from our clients

“It has been a wonderful experience working with all of you from beginning to end! We are very happy with the renovation, it has turned out amazing. I just wanted to let you know that each person we have been fortunate enough to encounter along the way in our renovation has reinforced our decision to choose Reno Pack to do our renovation. Everyone has been really amazing, helpful and friendly. Thank you once again.”
L. Jackson
“Hi Martin, Just wanted to say a big thank you for the amazing job you did Project Managing our home transformation. I’ve really enjoyed working with you. All the different trades appear to be done to the highest standard. It is very obvious that the men hold you in high esteem and defer to you if unsure of anything. You are a huge asset to the company. Also a big thank you to Maria for the initial ideas. Robyn for my amazing kitchen and spending so much time with me on selections and management for explaining the contract in layman’s terms. We are very happy with the end result.”
Bridgette E
“Just a quick note to say thanks to everyone who was involved with the renovation in our unit. Mick, thanks for your hard work. Your approach and enthusiasm was fantastic. We will definitely recommend Reno Pack for any renovation.”
A Uddin & M Rahman

“Just wanted to say thank you – especially to Martin and his team – i’m absolutely delighted with the kitchen.”
E. Richardson

“Now that I’ve settled in and all is working well I want you to all to know you were a great team and really helped to make a difficult time easier for me. I particularly want to thank Martin for his patience. He always answered queries promptly and was always on hand for advice.”
J. Williamson
“Being an overseas owner, I cannot commend highly enough the way Reno Pack took the initiative to take control of this project. From the initial follow up with Body Corporate to obtain approval to proceed, to the appropriate selection of appliances, tiles, carpet, paint etc. and executing the whole project in a short period of time. At all times during the renovation process I was kept informed on a regular basis as to the status of the project and any potential holdups and I can highly recommend Reno Pack to anyone who may be contemplating renovations, especially out-of-state owners.”
M. Campbell
“I met Mick on site last Friday and was glad to see everything completed as planned. The place looks great and I wish to thank everyone in your team for completing the job so efficiently. It has been a pleasure doing business with you. I will be happy to recommend your services to others.”
J. Larson

“I would like to thank Reno Pack for doing a great job on our recently finished renovation. Special thanks to Mick for helping us out and doing a great job! The other tradesmen were very amendable to any changes we had and were polite and efficient. We will recommend you to our friends in future.”
P. Kelly

“We cannot thank Reno Pack enough for the service they provided in renovating our new apartment. When we faced difficulties, their team really pushed through to make sure we had everything that we needed and that we could move in on time.”
N. Deo
“I just wanted to say thank you for my new floor. The professional way in which it was all coordinated and the quality of work is above and beyond my expectations. I was a little bit anxious that the work would cause chaos for the week but I was pleasantly surprised to find that each day the unit was tidy and in order. All of the tradesmen we of the highest professional standard and the quality of work outstanding. I really appreciate all of your advice and help with the issues with my plumber.”
G. Stojanovski

“Hi Martin, I would like to let the company know how impressed we are with you and your team. You have all been very professional and easy to communicate with. It has been a pleasure to have you do work at our home and we have found his standard of work to be excellent quality and I would certainly recommend your company to anyone wishing to have work done in their home. Again thank you for your professional dealings with us.”
D. Morris
“We were pleased not just with the completed work, but also with the way it was scoped out, coordinated with us and the competence of the tradesmen doing the work.”
G. McDermott

“Thank you to everyone at Reno Pack, we are very happy with the service we received.”
M. Shelton

“I am very happy with all the work carried out by the tradesmen from your company. They were punctual, courteous, conscientious and very pleasant to deal with.”
J. Larson
“Dear Mick & Team, Thank you so much for our new home we are utterly delighted. We know how much care went into getting us the end result and are so grateful.”
Murray & Alison

“Very impressed with the professionalism of the work. The work was carried out in a timely manner and there was particular care taken with details. Very happy with the result and would recommend you without hesitation.”
B. Hinnit

“Thank you for always being so professional, I can’t tell you how many people I tell about how wonderful our experience has been and recommend you guys at every chance. Thank you again.”
L. Thornwaite
“I am happily settled in my new apartment and wish to thank everyone at Reno Pack for for the superb renovation. Mick, our Project Manager was both professional and accommodating. He managed the job with great efficiency, speed and importantly, with consideration for other owners in the building. Everyone from management, office staff and tradesmen all did a great job. Again, a big thank you.”
L. Fletcher
“Dear all staff, thank you for the effort you put into renovating our unit in Castlereagh St. Your guys have done an excellent job, especially Mick who managed the project so well. We hope your company can keep up with this good spirit and always have a prosperous business in the future.”
L & M Sze

“Dave and I would like to thank you all for your hard work and diligence in doing our renovations. It has been most appreciated and we will certainly recommend your services. Many thanks & kind regards.”
M & D Moon

“We have been very happy with the works and professional service that you and your firm have provided. The whole process was smooth and a very efficient and effective way to organise from a distance. I was impressed with the reliability and timeliness of your service, as were the agents at the real estate. Thank you and well done!”
A. Szramka
“We are really pleased with the outcome and I want to thank your team for such a great job for being really good to work with. Thanks for the numerous quotes and patience while we went through the tender process. For a great kitchen design that has 100% user approval. For terrific assistance with the finishes and patience with my changes. Mick for going the extra mile to coordinate your team to meet our deadlines and for so thoroughly managing the business side of the contract. We have already suggested another friend contact you and we look forward to working with you all again soon.”
V. Bloore

“To Martin and all his team, we would like to say how pleased we are with our renovation. From our first contact with the team to handover, everything has been well thought out and trouble free. Everyone has gone above and beyond to ensure a great outcome. We will gladly recommend you all to other people wishing to embark on the same journey. Thank you all once again.”
D & A Bromell
“Hi Maria, I am extremely happy with the final result. It makes such a difference to the look of the place. Thanks for all your help and a big thanks to Mick and the workmen. They did a fantastic job with no stress to me. I will be recommending you to everyone renovating.”
N. Daniel

“Dear Reno Pack Directors, I thought I would send this note to say thank you for your staff associated with the work carried out at my home. Martin and all his crew were very professional, punctual and treated me with respect, as well as doing great work here. I am so impressed with the workmanship.”
J. Lewis

“This is just to say how absolutely delighted we are with our new kitchen! Your team did a fantastic job. Every trades person we had here was friendly and efficient and a pleasure to have in the house. Thanks again, your company was a joy to work with from go to whoa.”
B. Taylor
“Jen and I would like to express our appreciation with regards to our bathroom and kitchen renovations just completed. Thank you for your help with all the pre work – the Strata Committee all agreed that your Body Corporate – Strata Management Submission was the best they had seen! Thank you for your patience and approachable manner with helping us decide tiles and fixtures and fittings. Your advice on tile colour schemes and fittings saved our sanity. The kitchen and bathroom look great. Our project manager was fantastic as he patiently explained the work required, suggested solutions to tricky areas and calmly corrected the issue with the bathroom tiles. He delivered when he said he would and followed through on promises. We were extremely impressed with your professionalism and ability to communicate from start to finish. We would very much like to have you back for phase 2 of our renovations next year. Reno Pack exceeded our expectations in every area. Well done! We look forward to having you back next year.”
J & G Money
“A big thank you to our project manager for all his hard work in coordinating the various works carried out at our premises. He kept us informed throughout the whole process, either by phone call or text messages. We are extremely pleased with the quality of the workmanship in all aspects & would recommend Reno Pack to anyone considering having renovations done to their premises.”
R. Russell

“Thank you and all your team for making our renovation proceed so efficiently. It was a pleasure working with your office staff and tradespeople. Each and every one works to the highest professional standards and are pleasant, polite and most obliging. This added up to a stress free renovation where we enjoyed seeing the progress. Mick in his quiet way dealt with every detail to ensure a perfect result. Nothing was too much trouble for him. He could not have been more helpful in ensuring every last request of ours was meticulously completed. We thank him most sincerely for all his assistance. The designer worked tirelessly to ensure every one of our requests was incorporated into the plan. We appreciated the time she put into our project and the end result is as we had hoped for. A special thank you for assisting us the Saturday night the hot water tank was leaking. Your response proves the reason your company is so highly recommended. We wish you and all your staff all the best for the festive season.”
S & B. Lenny
“Ian and I just wanted to thank the whole team at Reno Pack for our new kitchen. The boys on site were at all times polite and professional, they were punctual and kept me well informed of the trade schedule. We are very happy with the quality of the cabinetry and the workmanship. Communication from Anna was always professional and polite even when following up on payments. I would particularly like to thank our project manager who had the task of taking over the project once we had the flooring issue. He was fantastic at managing a difficult situation. He kept me re-assured that all would be ok, updated as to the schedule and was flexible and willing to work in with the flooring team. He was extremely professional and a credit to your company. Thank you again to everyone. We would certainly recommend you to others.”
C & I Coffey
“On behalf of my family we just want to express our deepest thanks to Reno Pack and the team for an outstanding job at our home at Rooty Hill. The quality of the work was completed professionally and couldn’t even fault it. This morning I signed off on the job with total satisfaction. Please express our gratitude to all staff.”
E. Tautaiolefue

“Thank you so much for all your help over the past few months, I am so happy with the job. All the staff have been very helpful and such a pleasure to work with. My first renovation experience and I have learnt so much thanks to the patience and experience of everyone in your company.”
H. Mitchell

“I’d just like to say what a great job you and the team have done for us. Completed on time and under pressure because of our situation. Work standard, excellent. All employees that we had contact with put themselves out to ensure that we as customers were happy. Please ensure that out thanks are passed on to all concerned. Thanks again for a very professional job.”
C & M Thomas
“Just a quick note to thank you all for a fantastic job! The place has been completely transformed for the better. It is a much brighter and seemingly bigger apartment than before. The floor looks incredible, the kitchen looks amazing with a multitude of excellent design improvements and the bathrooms are just immaculate. The building manager commented to me that he found Reno Pack to be extremely professional in that they did what they said they would do (this had not been his experience with other builders). It was a simple and stress-free experience for me as well which is a far cry from what some of my colleagues at work have experienced with their projects so thanks very much.”
R. Eyre